Missing screenshots for my app on the Appstore

Hello,


I have just uploaded new screenshots of an app I'm in charge (Nespresso magazine) and I have weird behaviors.

I did upload the new screenshots on the iPad tab (it's iPad only app) in iTunes Connect, the first time this morning (~10:30 GMT+1).


The result was only 1 or 2 screenshots available (depending on the language) even though in iTunes Connect I see my 5 screenshots for all languages.


I re-tried lately (~18h30 GMT+1) and now I don't see any screenshot anymore on the appstore, but still all of them are visible on iTunes Connect.

I tried to rename the screenshots without space or any non latin characters (now they're like "1EN.jpg", "2EN.jpg" ...).

They are all 768x1024 jpg files.

I have no error message popping up when uploading.


I first uploaded them by drag & dropping them the 5 at once. I then tried to drag & drop one by one, but no success so far.

I checked if any incident was reported by Apple, but nothing, and checked on this forum, stackOverflow or twitter to see if someone wanted to open his veins as much as I do now, but apparently I'm the only one facing that.

My browser is Chromium, also tried with Chrome (I refuse to try with IE, and will give a try to Safari, but I'm on windows ... doesn't make sense).


Any idea or advice ?


Thanks for the support.

iTunes Connect-OTHER, Windows 7

Posted on Nov 16, 2015 9:54 AM

Reply
1 reply

Nov 18, 2015 12:32 AM in response to Ouam77

It seems it was an issue on iTunes Connect side as the screenshots auto-magically appeared the day after.

Around 10am I had 2-3 screenshots depending on the Appstore, and at the end of the day all of them.


Apple system status doesn't report anything on iTunes Connect but I believe it's just a server healthcheck, doesn't take into account any software issues when the service is up.


If there's somewhere a page where we can check the known issues it could be nice, I wasted quite a lot of time in trying things thinking I might have done a mistake.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Missing screenshots for my app on the Appstore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.